Delivery and Returns

 

FREE DELIVERY OVER £50 !

We offer FREE next day delivery for all orders over £50 placed before 1:30pm Monday to Saturday to mainland UK addresses.

Parcels are sent via DPD and you will receive an email or text confirmation with tracking details once your order has been processed.

Note - DPD Next Day is a Monday to Friday delivery service so if you require your order to be delivered on a Saturday please choose the DPD Saturday delivery option.

Orders under £50 will have a £5.95 delivery charge applied

We cannot guarantee next day delivery, due to the nature of shipping wine there can be breakages. If your parcel is delayed or you don't receive it please email us at info@lowintervention.com and we'll be happy to look into it.

Orders outside of U.K.

Please contact us directly for a quote. Given the complexity of shipping wine internationally, we will need to provide a bespoke price based on the requirements.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our refund policy lasts 3 days from date of delivery, if this time has been exceeded i'm afraid we can't offer you a refund or exchange.

Once your return is received and inspected, we will send you an email to notify you. If we approve your refund a credit will automatically be applied to your original method of payment, within 5-7 working days.

To return an unwanted package please contact us at info@lowintervention.com and we can arrange a collection at a cost of £10.