Delivery and Returns

 WHILE WE ARE IN SALE AND EXPERIENCING EXTREMELY HIGH ORDER VOLUMES, WE'D BE GRATEFUL IF YOU COULD ALLOW AN EXTRA 48 HOURS FOR YOUR PACKAGE TO ARRIVE... HUMBLE BEST, LOW

Spend over £50 for FREE Next Day Delivery (order by 1:30pm), Select  Saturday delivery between Thursday 1:30pm and Friday 1:30pm.

We offer FREE next working day delivery for all orders over £50 placed before 1:30pm Monday to Friday to mainland UK addresses, providing the wines are in stock, with some postcode exceptions*. For orders placed on Thursday after 1:30pm please select the SATURDAY DELIVERY option at checkout. Orders under £50 will have a £5.95 delivery charge added at checkout.

Please note that orders placed online on Saturday or Sunday will be processed on Monday, for delivery Tuesday. For orders under £50 we have worked hard to find the best price we can, bearing in mind that wine is both heavy and fragile. 

Delivery is made in the UK via DPD and you will receive an email or text confirmation of the expected time-slot, within a one hour window. If you do not receive your parcel please contact us no later than 1 week after you received the 'dispatched' email alert. Longer than 1 week and your package will be logged as received and we won't be able to raise an issue with the couriers to claim for your refund. 

Easter Bank Holiday April 2021 - Warehouse Opening Times

Monday 29th March - Thursday 1st April:  Dispatch as normal cut-off 1:30pm Thursday.

Friday 2nd April: Closed
Saturday 3rd April: Closed
Sunday 4th April: Closed
Monday 5th April: Closed
Tuesday 6th April: Open as usual

 

Orders outside of U.K.

Please contact us directly for a quote. Given the complexity of shipping wine internationally, we will need to provide a bespoke price based on the requirements.

 

Returns U.K

To return an unwanted package please contact us at info@lowintervention.com and we can arrange a collection at a cost of £10. If you receive a bottle that was not part of your original order we will collect/swap for free. 

 

Specific Order Dispatch Date

If you wish for your order to be released on a specific date due to the delivery address being unoccupied until a certain time, please email info@ lowintervention.com and let us know when you wish for the order to be released and we will amend the order accordingly. Please do this immediately after placing the order.