FAQs

New Members

HOW DO I SIGN UP TO LOW INTERVENTION?

Simply go to our subscriptions page and choose one of the five plans that best suits you.

HOW MUCH DOES IT COST?

We have five plans currently available at Low. The cheapest is £50. This plan gets you are delivered 2-3 bottles of natural wine, every month, curated by our team. We also offer packages for £100 per month (4-6 bottles), £250 per month (6-8 bottles), £500 per month and £1000 per month.

WHAT DATE AM I CHARGED FOR MY SUBSCRIPTION AND WHEN WILL I RECEIVE MY DELIVERY?

All subscribers are charged on the 1st of the month. Your package will be sent out the week commencing the 15th of the month, depending on what day of the week that is, we'll always aim to have your package arrive Tuesday-Friday. As always with our orders, you will receive an email alert form the courier when your order is dispatched.

WHAT'S IN THE CASE?

Depending on your plan, you'll receive at least two bottles of wine accompanied by an email from us containing tasting notes and info on the bottles.

WHAT WINE WILL I GET? 

The aim of LOW is to help educate and inspire. We want you to try new wines, new flavours, new stuff ! Every box is personally curated alongside your monthly tasting notes, enabling you to learn about each different wine, and make notes on your favourites.

DO I GET AN ORDER CONFIRMATION?

Yes ! When you place your first order, you will receive an order confirmation about your ongoing plan. If you need to discuss or change anything at any point we're here to help, please email us at info@lowintervention.com

DO I GET TRACKING UPDATES?

Yes. All orders are sent via DPD (UK) and DHL (Europe) and you will receive tracking details for each order so you know when to expect your delivery.

CAN I CHANGE HOW OFTEN I GET DELIVERIES?

Yes. No problem. Just call or email us to say you'd like to space out your delivery (1 box every 2 months for example) and we will edit your plan accordingly.
 

Existing Members

SKIP, PAUSE OR CANCEL SUBSCRIPTION

You can make changes to your plan at any time by getting in touch with us before the 1st of each month. We can skip a subscription, pause your subscription until you want to start up again, or cancel your LOW subscription. 


UPDATE CARD DETAILS

If you need to update your billing information, please do so by logging into your account. From there, if you click on "Manage Subscriptions" and then "Billing Info", you can update your card details accordingly. Remember to click "Save" to make sure the new details are saved.


UPDATE ADDRESS DETAILS

Whether you're moving house or want your box sent to a different location (i.e work), we are happy to accommodate, assuming the shipping country is the same. Please contact us directly to amend your delivery details.